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Frequently asked questions

While we have made every effort to cover all of our most common questions, if your question isn't here, please get in touch with us via our Contact page.



How long will it take to receive my order?

Standard shipping normally takes 3-5 days. International shipping times depend on the products and destination (estimated at checkout).

What are your shipping charges?

Our standard delivery cost is $22; however, freight cost is determined by the size and weight of goods ordered so this figure may vary. Delivery fees are added at checkout.

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.


Can I cancel my order?

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

What if I want to speak to someone?

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 48 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).

Jetter Quotes

Why do I need to request a quote for a jetter?

We don’t just sell Jetters; we ask questions to find the best solution for your needs and then quote you on a complete package tailored to suit you.

Which jetter will best suit my business need?

That depends on your vehicle and the type of work you will be doing with it. Most of the time, there is not one machine that ticks all boxes. After a brief discussion with our team, we will be able to suggest the most suitable machine for your needs at the right price for your budget.


How do I clean my nozzles?

Most nozzles can be cleaned with a Tip Cleaner; however, some turbine nozzles will need to be pulled apart, inspected, cleaned and sometimes internal parts replaced.

How often should I replace my nozzles?

When it is worn out or no longer serviceable. But it is always good to check your nozzles for wear and tear.

How often should my jetter be serviced?

The first service on a new Jetter is at 50hrs. We recommend once a year minimum after that. It also depends on how much you are using your jetter. For example, if you are doing six jets a day, 5-days a week, then getting it serviced twice a year would be a better option.

How much will my service cost?

A major service on a jetter is $424.00 +GST. If any problems are found, you will be contacted and quoted before proceeding with any further work.

Do you have a jetter safety manual?

You can pick one up from the shop on your next visit, or it can be downloaded from our website, along with other safety information.

Do you do hose repairs?

Yes, we are happy to do hose repairs for you whilst you wait if you drop in.


Are your nozzles made in Australia?

Yes, they are. All Mustang Nozzles are proudly engineered and manufactured in Australia to support Australian families.

The product I want is out of stock. What do I do?

You have the option to be notified when the item comes back into stock. Simply click the button on the product page to do so. We are rarely out of stock, but if we are, rest assured items generally return to stock quickly.


I am having issues with my jetter. What checks can I make?

Here are a few steps to follow to troubleshoot your jetter:
*Check you have a full water tank, and you have water going to the machine.

*Make sure you have fuel in the fuel tank, the fuel tap is turned on, and the fuel tank breather is open.

*Ensure the emergency stop button is in the out position to allow the Jetter to start.

*Turn the battery isolator to the on position and check to see if the hours come up on the screen when the key is turned to the on position (Honda).

*Listen to hear if an audible click is heard from the fuel solenoid when turning the key from off to on. (Honda GX690 and Vanguard 27hp and 31hp). Have the main ball valve open and an open main reel hose.

*Crank the machine over with the choke out and ¼ throttle for about 3-4 seconds.

*If it doesn’t start, don’t keep cranking, as you will drain the battery down. You can use jumper leads to start the machine if the battery is flat.

*If the machine still doesn’t start, check for any loose or broken wires, connectors that have come apart or bullet terminals that are not together correctly. Try again.

*If it still doesn’t start, ring a service agent and book it for a service technician to look at it.


Where is Assassin Jetters located?

Our showroom and Service Centre are located at 5 Bearing Street, Seven Hills in western Sydney.

Can I buy in-store?

Yes, you can! Our opening hours are Monday to Friday, 7:30 am - 4:30 pm.

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.